The following article will guide you through key questions which you should ask while evaluating candidates who have applied for the job of a Delivery Driver.
Delivery Drivers Interview Questions
Delivery Drivers are essential employees for successfully executing the operations necessary for building good company – customer relationships. While the basics, for the most part, are more or less the same, you must keep some factors in mind. Firstly, you must ensure that all candidates have valid driving licenses. Moreover, if your company requires drivers to use their own vehicles then you should assess them for valid insurances. Conducting background checks and drug tests are crucial, and skipping them is highly discouraged. The required skills and experience will vary drastically between different work environments. For instance, if you are hiring Delivery Drivers for some restaurant delivery system then you should prefer those candidates who have cash handling and customer support experience in past. If hiring for delivering the bulk of goods via freight truck, specialty license, and driving tests are recommended. If hiring for a warehouse or for a package delivery, familiarity with brooding materials or operating forklifts may be necessary. You can also add your own questions according to your company’s specific needs. Nonetheless, the following questions will definitely help you assess your candidate properly. You can also change these questions according to your requirements.
Operational and Situational questions
- Do you have any past experiences as a Delivery Driver?
- If a police officer pulled you over and incorrectly blamed you for a traffic violation, how would you handle it?
- Have you had any major road accident caused by your mistake?
- What would you do if you are caught in a car accident caused by someone else’s mistake?
- How do you keep yourself attentive while driving?
- What incited your interest to work as a Delivery Driver for our company?
- Are you familiar with this area? Rate your knowledge of this area from 1 to 10.
- State a time when you accidentally misinformed your co-workers. Also, explain your solution to the problem.
Hospitality Related questions
- What will you do if a customer becomes upset about an untimely delivery?
- One customer paid you $15 for a $11.47 product. What should be the amount of change they receive?
- Are you familiar with cash handling techniques and strategies? How quick is your Math’s?
Transportation and Logistics Related questions
- What do you do to stay focused when on the road for stretchy periods of time?
- Have you ever been accused, whether correctly or falsely, of faking driver’s log? Elaborate.
- Are you familiar with a slip-seating method?
- What’s the best way to maintain healthy communication between Schedulers and Dispatchers?
- Have you ever used any long-haul equipment?
