There is always something special in everyone, that is known as a specialist. Get a clear snapshot of how to screen the competent contender for your organization with this billing specialist interview questions.
Billing Specialist Interview Questions
Billing Specialists or Billing Clerks are found in every type of industries. This is an entry-level position, and the requirement for this role is a high school degree. Also, the ability to use computer accounting programs is essential.
The contenders who are committed to a career in this field may already have or be in the process of getting an associate’s degree in accounting or a bookkeeping certificate. Pay attention to those who have previous customer service experience along with the genuine desire to help customers.
The contender you pick must be logical, detail-oriented and exercise caution when handling sensitive information,as a specialist. As this work can be repetitive, so you must keep an eye out for the contenders who are self-motivated. The competent candidates would have done their research and will ask specific questions about your company. So, make sure you pay heed to their questions.
Here is an assortment of billing specialist interview questions that will help in guide along the potential of the contenders. Asking these questions, from candidates will encourage them to speak much about their relevant work experience. Moreover, you will be able to evaluate their interpersonal skills, problem-solving skills, computer skills, and knowledge of basic understanding.
Operational and Situational questions
- How would you rank your expertise with Microsoft Office programs, especially Excel?
- Describe your usual day at your previous job. How do you prioritize your work?
- How much familiar are you with billing and invoice software?
- Can you tell how many invoices you can handle on a daily basis?
- Was there a situation when you had an invoice discrepancy with a client? Elaborate it.
- Can you explain the financial transactions involved in the billing process?
- How do you ensure the timely collection of invoices?
- Was there a time when you made an aggressive payment collection call? How did you tackle it?
- Recall a time you made an extra effort to deliver exceptional customer service.
- Have you ever faced an ethical dilemma at work? How did you respond?
- According to you, what skills are required for a billing specialist with our organization? Do you think you possess these skills?
- Describe a time you worked with a team to complete a project on a tight deadline.
- What motivates you to do well as this job can be repetitive?
