Are you in search of a skilled Bank Teller? Browse through our interview questions to evaluate the ability of the candidates in navigating customers’ banking needs.
Bank Teller Interview Questions
Bank Tellers play an imperative role in bank customer service by aiding the customers in making deposits, withdrawals and other transactions on a daily basis. The customers who visit the branch for banking operations are typically in search of friendly and knowledgeable personnel who can assist them through the processes and in making tough financial choices.
An ideal candidate for the role of Bank Teller would be the one having a pleasant personality and good communication skills. Since the role demands to work on a computer terminal, it’s important to test the prospective Tellers on their aptitude with figures. Bank Tellers also handle cash and sensitive personal information, therefore it’s important to conduct a background check and ask all the right questions for evaluating the aspirants.
Qualifications to look for:
- High school diploma or equivalent
- Certifications optional
Skills to look for:
- Basic computer skills
- General math aptitude
- Excellent communication skills
Hire the right candidates with the help of following Bank Teller interview questions.
Operational and Situational questions
- Recall a time when you resolved a situation with an angry customer.
- Which banking products do you use and why?
- Was there a time when you were not able to deliver good customer service? If yes, then explain it.
- Have you ever suggested a way to make a process more efficient?
- Describe a time when a customer had a problem, and you didn’t know how to address it.
- What is the main difference between checking and savings accounts?
- Suppose a customer decline your sale. How would you deal with this situation?
- What would you do if you were behind in meeting your weekly goal?
- Define cross-selling. Also, explain why it is important?
- How would you keep yourself motivated as this job tends to be repetitive?
