This Senior Account Manager job description template can be posted to online job forums and career pages for the recruitment of candidates. You can modify the requirements and responsibilities given in this template according to the specific need of your company.
Job brief
We are looking for a qualified Senior Account Manager who can develop and maintain profitable relations with the major clients. You will be responsible for identifying lucrative opportunities to create new business. If you are goal-oriented and can ensure that client will drive maximum value from our services then this position is for you. So, if you like to work in a fast-paced environment and qualify the following requirements, we would like to hear from you.
Responsibilities
- Provide support to the clients and sales team
- Stay updated with product launches
- Use clients’ feedback to improve customer service experience
- Use creative ideas to help customers and boost brand awareness
- Organize time to time meetings with the sales team to ensure that all the team members are on the same page
- Deliver projects within deadline
- Supervise account representatives and managers to ensure client satisfaction
- Set sales target, aligned with business strategies
- Resolve issues and inquiries by communicating with clients
- Work in close collaboration with finance team for invoicing and billing
- Manage campaigns successfully by leveraging quantitative data and technical tools
- Develop strong working relationships with customers and manage multiple accounts
- Drive client satisfaction, renewals, client retention, and upselling
Requirements
- Must have prior experience as an Account Manager or similar role
- Qualifications: Bachelor’s Degree in Sales, Business Administration or relevant field
- Strong organizational and analytical skills
- Team management and excellent communication skills
- Familiar with sales performance metrics
- Should have hands-on experience with MS Office, MS Excel, and CRM software
- Handle multiple priorities
- Have knowledge of key concepts like deliverables, plans, phases, tasks, and scope
- Should have a dynamic personality
- Ability to work independently and remain motivated
- Think creatively to nurture relations with clients
